Leadership and management is designed to help all managers and leaders develop the essential skills to influence and motivate staff to achieve exceptional performance. This course increases awareness of current leadership style and abilities. You will also appreciate the impact your leadership style has on those who work with you. The course then provides you with ideas to increase your leadership skills back in the workplace. 

Course Overview:

Master the essential skills to heighten the effectiveness of your recruitment and disciplinary interviews. Along with appraisal, exit counselling, return to work and grievance interviews.

Is this course correct for me?

This course is for your if you’re an HR or line manage responsible for conducting interviews. Especially if you have little or no previous formal training in this area.

What will I learn?

Key Skills
Listening, summarizing, hit words
Questioning and probing
Non-Verbal communication

Recruitment interviewing
Job descriptions and person specifications
Preparing interview structure and questions
Assessing evidence and decision taking

Disciplinary Interviewing
The investigation interview
The disciplinary hearing
Return to work interviews

Exit interviewing

Counseling interviewing

Appraisal interviewing
Giving and receiving feedback